WORLDWIDE SHIPPING
0
Your Cart (0)

Your Cart is empty

MENU
NYSTASH

Refund Policy

NYSTASH.com Refund Policy

Refund Policy

-----

Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Please promptly unpack and inspect your items once you receive them and contact us with your concerns within 3 days of their arrival. We will accept returns or make exchanges if there is an issue with the order fulfillment such as; we sent the incorrect color or size from what you actually ordered. Note: Please reference the size charts provided and if you're still uncertain about sizing feel free to ask for more info.
**We are not responsible for lost or stolen packages, delays by the shipping carrier or packages lost by the shipping carrier.**

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nystash.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nystash.com and send your item to: 888 E. Jericho Tpke Huntington Station New York US 11746.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

**We are not responsible for lost or stolen packages, delays by the shipping carrier or packages lost by the shipping carrier.**

 

Shipping
To return your product, you should mail your product to:
NYSTASH Returns
888 E. Jericho Tpke Unit 214
Huntington Station NY 11746

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracking with your shipping service or purchasing shipping insurance.

 

**We are not responsible for lost or stolen packages, delays by the shipping carrier or packages lost by the shipping carrier.**

Scroll To Top